FAQs

SATISFACTION COMMITMENT

1

We are committed to ensuring that your time with us was a positive one. If you are not completely satisfied with your experience or results, please contact us within 24-72 hours, so we may address your concerns timely. We will gladly make any accommodations for service adjustments within one (1) week of the original service date.

Due to the artistic nature of our business, services at Drew James Aveda Salons are non-refundable. Our objective will always be to have you leave the salon looking and feeling your best and we work to ensure you are always receiving the best in care & service by our teams.

what’s your exchange policy?

2

All non-Aveda branded items are final sale.

All full priced, unused Aveda products

can be exchanged for store credit within 30 days with proof of purchase.

All discounted products, make-up, liters + travel products are final sale.

is there a cancellation policy?

3

So we best service our guests, we kindly request a 24-hour notice for cancellations & rescheduling. If there are recurrent cancellations, no shows or reschedules within this window, we may require a deposit to schedule future visits with us. Alternately, you may always be available to walk-in for services if this is a preferred option.

We understand that certain circumstances may make it difficult for you to arrive on time for your service. We will accommodate all late arrivals to the best

How can I contact you?

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.